Key Achievements

Organisational Development

As an independent OD practitioner, Fay has worked successfully with small and medium sized businesses, for the Learning & Skills Development Agency in further education and in NHS acute and primary care sectors.

Organisational Development Activities

In Tanzania, Fay carried out an evaluation of service provision within the health system for an Irish Aid Organisation (APSO), resulting in continuation of their commitment to this sector.

As an internal consultant within an NHS Trust, Fay worked alongside managers and their staff groups to promote organisational change and development with particular success in:

• Facilitating the development of Consultants new to the post of Clinical Director both individually and as a group with the Medical Director.
• Developing and supporting the transition to team midwifery in line with the requirements of the Government’s Changing Childbirth report.
• Service reconfiguration within the Paediatric Diabetic service using Open Space Technology to facilitate the involvement of parents and a range of professionals.
• Working with the lead clinician in Ophthalmology to reconfigure service provision across the directorate structure.

Management Development

Fay has been involved in management development activities since the early 1990s when she worked in a large Acute NHS Trust. Continuation of this type of work involved setting up management development programmes and / or facilitating these for organisations on a freelance basis.

Management Development Activities

Within the Acute NHS Trust, Fay introduced greater emphasis on development activities with the establishment of job shadowing, secondment and a Trust-wide mentoring programme, in addition to skills based programmes.

Fay provided career counselling and support for senior managers as part of succession planning within the organisation.

She achieved greater cohesion and integration of training activity, illustrated by the planning and incorporation of all professional (medical, nursing, AHPS) and non-professional training and development into the annual Prospectus.

Communication

Fay’s initial training as a Speech & Language Therapist formed the basis for all her work relating to communication, from individual through to organisational level. She has highly developed interpersonal and general communication skills and these enable her to establish effective working relationships with her clients.

Communication Activities

Responsible within the Acute Trust for co-ordinating internal communication and managing the contract for the external PR Company.

• Established a communication strategy that provided a framework of communication processes for the Trust including written Communication Briefings and informal Communication Forums with either the Chairman or Chief Executive. Initiated and developed the Trust’s monthly newsletter
• Initiated and chaired a Patient Information and Literature Group with the objective of maintaining a corporate approach and improving the quality of information produced for patients and carers. During 1997, established and facilitated a series of Patient Panels with the aim of gaining a users perspective on both content and presentation of the Trust’s patient information.